Contact us

Punters Case Fileis an independent reviews and comparison resource. We can help with questions about this website, our methodology, or affiliate relationships — but we cannot assist with operator accounts, withdrawals, bonus disputes or gameplay issues. Those need to go directly to the operator's customer support team.

Site enquiries

Email us at hello@punterscasefile.com. We aim to reply within a few working days.

Operator account issues

If you have a problem with a specific casino — a locked account, a bonus query, or a self-exclusion request — contact that operator directly through their live chat, phone line or email. We have no access to player accounts and cannot intervene on your behalf.

Safer gambling support

If gambling is affecting you or someone you know, please contact GamCare (gamcare.org.uk), GambleAware (gambleaware.org), or register with GamStop (gamstop.co.uk) for UK-wide self-exclusion. Our responsible gambling page lists these resources in full.